We have tried to include answers to questions and other information relating to our web site. Please let us know if there is something else you would like to see here.

Do I need to register before placing an order?

At times, due to our increasing workload, we may only allow registered customers to place an order. If this is the case a message will appear at the top of the page.

Other than that you may place an order without registering. During the checkout procedure you will be required to enter your details (name address etc) which will allow us to send you the order. After the ordering process is completed you will be offered the chance to register but you don't have to if you prefer not to. The main advantage of registereing is that you can place future orders without having to enter all your details again.

You will also have access to the "My account" feature where you can view all your orders and update your details.

Registering guarantees you the ability to place an order during the times that only registered customers can place orders.

In addition, you will have access to the "My List" feature which allows you to quickly find and re-order the products you have previously purchased.

How can I find out the shipping cost?

For most smaller orders going to Mainland Australia, once you are on the 'cart page' you can click on 'shipping cost' (to the right of the 'update cart' button) and enter your postcode in the popup - the shipping cost will be calculated.

For orders to Tasmanian destinations the shipping cost for orders which will be delivered by TasFreight or Fastway will be calculated at a later stage.

The shipping cost for overseas orders will be automatically calculated at the final stage of the checkout before you submit your order.

Do I have to pay by credit card?

No! You can pay by direct deposit into our account.
Our account details are:

Bio-Distributors
BSB: 633000
Account Number: 112218714
Bendigo Bank

Please reference your payment with the order number you are paying for.

You can also pay by a cheque or money order payable to Bio-Distributors.
Send to:
Bio-Distributors
PO Box 12 SHEFFIELD TAS 7306 AUSTRALIA

What happens to the credit card details I provide?

Without going into too many details which might help potential hackers, your details are stored and processed in a secure way. The web site has been tested by a specialist IT firm for security holes with none being found.

The security of the information you provide and especially your credit card details is a top priority for us.

What can I do if I forget my log in details?

If you know you registered but can't remember your username or password (or both), you can click on the "forgotten login?" link above the login in boxes and you will be asked to supply your username or, if you can't remember it, your email address.

You will then receive an email with your username and password.

You might like to change your password (go to My Account after logging in) as emails are not secure.

How can I see all the products listed on one page?

From any of the price list pages you can click on the "all products" link in the menu to the right of the page (or on the price list page there is also a button at the top of the page.)

To return to one product category per page click on "Click here to return to one category per page" link at the top of the "all products" page.

How do I print a copy of the price list?

All the pages are printer friendly. To see what you will be printing you can go to the File >> Print Preview option which most browsers offer (Google Chrome doesn't).

You can choose to either print out a single page (eg Health Care Products) or the entire price list. To print from most browsers go to File >> Print or use the key combination of Ctrl + P

To select the entire range of products go to the "all products" page.

Can I get wholesale prices?

If your business has an ABN and the products you are purchasing are predominantly (ie at least 75%) used in the business we can supply you at wholesale rates.

You receive wholesale prices by registering on our web site, entering your business name and ABN in the appropriate fields. You will receive an automatic reply after your registration is completed asking to confirm whether you qualify for wholesale rates and if so to reply back to us. We will manually change your account so that whenever you log in to your account you will view the wholesale prices. We will send you an email when this change has been made.

Please note that a minimum order of $100 applies to wholesale orders.

Can I change an order once I have placed it?

If you have registered you can change an order after it has been placed, but only before we have started to process it. If you are not registered you can communicate with us via email and ask that we change your order. Please contact us as soon as possible as we can only change it if we haven't already processed it.

To change an order log in to your account and click on the "My account" button near the login area. Than click on "view my purchases" and you will see a list of all your orders. If the order is listed as "open" then you can click on the "change order" link and you will have the ability to add to or change your order. This process is the same as placing an order so you can continue shopping to add more items or adjust the items already in your cart. You must continue through the checkout process and submit the order again before the changes are registered.