We have tried to include answers to questions and other information relating to our web site. Please let us know if there is something else you would like to see here.

Do I need to register before placing an order?

NO! You may place an order without registering. During the checkout procedure you will be required to enter your details (name address etc) which will allow us to send you the order. After the ordering process is completed you will be offered the chance to register but you don't have to if you prefer not to. The main advantage of registereing is that you can place future orders without having to enter all your details again.

In addition, you will have access to the "My List" feature which allows you to quickly find and re-order the products you have previously purchased.

How can I find out the delivery cost?

For most smaller orders going to Mainland Australia, once you are on the 'cart page' you can click on 'delivery cost' (to the right of the 'update cart' button) and enter your postcode in the popup - the postage cost will be calculated.

For orders to Tasmanian destinations the delivery cost for orders which will be delivered by TasFreight or Redline will be calculated at a later stage.

Postage on overseas orders cannot be automatically calculated and we will need to advise you after you place your order.

Do I have to pay by credit card?

No! You can pay by direct deposit into our account.
Our account details are:
Bio-Distributors
BSB: 633000
Account Number:
Bendigo Bank

Please reference your payment with the order number you are paying for

You can also pay by a cheque or money order payable to Bio-Distributors.
Send to:
Bio-Distributors

What happens to the credit card details I provide?

Without going into too many details which might help potential hackers, your details are stored and processed in a secure way. The web site has been tested by a specialist IT firm for security holes with none being found.

The security of the information you provide and especially your credit card details is a top priority to us.

What can I do if I forget my log in details?

If you know you registered but can't remember your username or password (or both), you can click on the "forgotten login?" link above the login in boxes and you will be asked to supply your username or, if you can't remember it, your email address.

You will then receive an email with your username and password.

How can I see all the products listed on one page?

From any of the price list pages you can click on the "All products " link in the menu to the right of the page (or on the price list page there is also a button at the top of the page.)

To return to one product category per page click on "Click here to return to one category per page" link at the top of the "all products" page.

Can I get wholesale prices?

If your business has an ABN and the products you are purchasing are predominantly used in the business we can supply you at wholesale rates.

You can see the wholesale prices by registering on our web site, entering your business name and ABN in the appropriate fields. You will receive an automatic reply after your registration is completed asking to confirm whether you qualify for wholesale rates and if so to reply back to us. We will manually change your account so that whenever you log in to your account you will view the wholesale prices. We will send you an email when this change has been made.